Customers will receive a discounted rate on the two bills that are taken into consideration for the leak adjustment. The total amount billed when the leak occurred is not reimbursed it is a partial adjustment at a discounted rate. NCWSA only adjusts for the two highest consecutive months involved in the leak. Leak adjustments can take up to two months to complete or longer if it is new service and there is no usage history. No customer shall receive more than two (2) leak adjustments during a twelve-month period. You must provide both the Leak Adjustment form and repair bill/receipt(s) to qualify for a leak adjustment. The necessary paperwork includes a receipt, or repair bill showing that the leak was fixed, accompanied by a Leak Adjustment Form that you can find at our office, or on our website at This paperwork can be forwarded to the Billing Department by way of: Email at Fax# 77, Mail to: 11325 Brown Bridge Rd Covington, GA 30016, or Customer Service. Leak adjustments are considered on a case-by-case basis.Ī leak must be completely repaired before submitting the necessary paperwork to apply for an adjustment. A “leak adjustment” is a discounted rate for water or sewer charges due to a leak on the customer’s portion of the water and sewer system. If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible adjustment can be given. Therefore, NCWSA hereby adopts a policy to incentivize customers to address quickly and completely any and all leaks. However, NCWSA has an interest in efficient management of water and sewer resources and recognizes that leaks can result in unexpectedly high bills for customers. The customer is responsible for all costs associated with leaks from the NCWSA meter to the residence and inside the customer’s residence. Established Ap– Revised December 21, 2022
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